Technical Customer Success Manager
Full-time | Copenhagen, Denmark | Customer Success
We're looking for a technically sharp, client-facing professional to join our Customer Success team in Copenhagen. You’ll be the dedicated technical partner to our CS Managers, owning every technical conversation with clients from onboarding through to long-term adoption.
You'll be present in client conversations, onboarding sessions, workshops, and operational support engagements — acting as the credible technical voice of Anthill in front of customers.
The Role
As Technical CSM, you'll work closely with CS Managers to deliver client outcomes — owning the technical workstream while the CS Manager leads the relationship and commercial conversations.
A core part of this role's strategic purpose is to address a business-critical capability need. Our products require solid, working knowledge of Digital Asset Management (DAM) and Veeva — particularly in relation to how our platform is configured and operated. The Technical CSM will ensure this expertise is embedded directly in client-facing delivery.
The role is designed as a specialist position today, with a clear growth path toward a broader Customer Success remit as our processes mature and scale.
What you'll do
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• Own the technical track on customer onboardings alongside the CS Manager
• Lead technical discovery sessions with client IT and platform teams
• Drive platform configuration, integration setup, and environment readiness
• Ensure customers are fully enabled on DAM and Veeva-related platform components
• Guide customers through defined technical adoption milestones
• Act as primary technical point of contact between CS and client technical stakeholders
• Run technical workshops and enablement sessions to build platform confidence
• Proactively identify and resolve technical adoption blockers
• Translate complex platform topics clearly for non-technical audiences
• Advise clients on platform configuration best practices and integration patterns
• Deliver structured, scoped support engagements directly within client environments
• Help clients overcome technical obstacles and build internal capability
• Ensure all engagements are delivered within agreed CS workflows and scope
• Maintain accurate records of technical activity, risks, and next steps
• Feed structured customer insight back to Product and Implementation teams
• Identify expansion signals and support renewal discussions with the CS Manager
• Contribute to developing scalable technical CS playbooks
What we're looking for
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Essential
• Solid, hands-on knowledge of Digital Asset Management (DAM) systems
• Working knowledge of Veeva (CRM and/or PromoMats)
• Ability to relate DAM and Veeva workflows to platform configuration with clients
• Experience in a client-facing Technical CSM, TAM, or Technical Consulting role within B2B SaaS
• Confident running technical discovery sessions, workshops, and client reviews
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Strong advantage
• Experience with Salesforce Marketing Cloud (SFMC)
• Familiarity with Sitecore CMS or similar web content management platforms
• Experience managing stakeholders at global and regional level
You as a person
• Equally comfortable in a client meeting and a technical configuration session
• Able to explain platform complexity in plain language without losing precision
• Thrive in a structured operating model — you don't need to reinvent the wheel
• Looking to grow — this role is a specialist entry point with a genuine CS career path
• Strong English communication skills
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If this sounds like you, please send your CV and a short note on what draws you to Customer Success in the pharma and life sciences space to Katrin at kmo@anthill.technology.
We review applications on a rolling basis.
About Anthill
Our services all cater to the Pharma and healthcare space with multiple SaaS services and a set of upcoming LLM based solutions.
Anthill is on an ambitious growth path and is an exciting place to work. If you have the right experience and are looking for a dynamic workplace, great colleagues and an international environment, please contact us.
In our centrally located Copenhagen office, you will be part of a close-knit team where UX designers work side by side with strategists, communication architects, developers and customer success managers.
You will have many opportunities to apply your expertise and experience while developing your professional skills.
You will be part of an international team of more than 15 nationalities, where English is both the official and the colloquial language in our office.
We offer a remuneration package that matches your tasks and qualifications. You will work from our main office in Copenhagen, with occasional business travel expected due to the international nature of our industry.
With 25 years of experience in transforming healthcare marketing, Anthill has built a strong legacy of innovation in the pharmaceutical industry. We’re proud to have partnered with leading brands to drive meaningful change through smart, effective, and forward-thinking solutions.
Redefining the next era.
Life-science marketing.
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A transformational content excellence company dedicated to the pharma sector
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Enabling global healthcare companies to access the full potential of digital technology
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Building content ecosystems that power HCP engagements around the world
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Optimising content supply chains and removing complexity to speed MLR and increase production volume
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Providing fully-supported technology products that unlock new opportunities for pharma marketers
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Enabling companies to provide high quality, personalised engagements at scale
Working with the world’s leading healthcare companies.
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